Ember Arena Odyssey Privacy Policy

About This Privacy Policy

Ember Arena Odyssey (the “App”) is supplied by LEMHLOBAL SERVIS. This policy describes the personal information processed through your use of the App, why that processing takes place, which services are involved and what choices you have.

Information We Collect

Which of the following categories may be processed depends on your App use, the features enabled, and your permissions and consent. Inclusion here does not indicate that every feature collects that category.

• Device and network information: details comprising your IP address, device model, operating system and version, language, time zone, app version and device identifiers, with advertising identifiers included where permitted.
• Usage information: details of screens you view, navigation and interaction events, the start/end times and duration of sessions, installation and launch events, and your use of features.
• Diagnostics: technical troubleshooting information, crash reports and error logs, together with performance and security events.
• Cookies and similar technologies: subject to applicable consent requirements, this covers local storage, SDK identifiers, comparable device storage and cookies where embedded web content uses them.
• Information you choose to provide: when you contact support, the email address, message and attachments you submit.

App Set ID

An identifier supplied by Google Play Services, the App Set ID, may be collected by the App and integrated services such as Firebase. Apps installed through Google Play share it on a single device when LEMHLOBAL SERVIS publishes them under the same Google Play developer account. For installations in other contexts, its scope may be this App alone. Our use of the App Set ID is confined to analytics and fraud prevention. We do not use it for ads personalization or ads measurement, nor do we associate it with the Android Advertising ID, other device identifiers or personal and sensitive user data for advertising purposes. It can reset following the uninstallation from the device of all apps from the same developer account, a period of over 13 months during which no app in the set accesses it, or a factory reset of the device.

How We Use Information

We use information in processing that enables App operation and maintenance, supports features you request, helps diagnose errors, protects against abuse and allows us to answer support requests. Third-party services that are enabled may additionally process information for analytics, attribution or advertising, subject to applicable choices and as explained below.

Third-Party Services

The third-party services used by the App are listed below. Each provider explains its information processing in its privacy notice:

• Google Play Services
• AppsFlyer
• Firebase
• AdMob

AppsFlyer

Installation attribution and measurement of the App are supported by AppsFlyer. Its integration and the configuration permitted determine what it may process, including IP addresses, device/advertising identifiers, device and operating-system details, install and app-event data and session information. Applicable consent and device controls govern attribution and tracking.

Firebase

The application infrastructure, diagnostics or analytics features enabled in the App are supplied by Firebase. Information may encompass app instance identifiers, device and operating-system details, crash/error logs, screen views, events and session duration, depending on which products are actually enabled. Only when those products are enabled do optional analytics and storage settings apply.

AdMob

AdMob provides support for advertising inside the App. Its processing may include IP addresses, advertising identifiers, device details, ad interactions and an approximate location inferred from the IP address, where enabled and permitted. Applicable consent, age-related settings and device controls determine personalization and measurement of advertising.

Consent to Data Processing

Before processing starts, we ask for consent whenever it is required for optional analytics, advertising, cookies or similar technologies. Available controls for the App, device or cookies let you decline or withdraw consent; you can also contact us using the details below. A withdrawal leaves the lawfulness of processing before that withdrawal unaffected. Where applicable, necessary processing may alternatively be based on providing the requested service, legitimate interests or legal obligations. Use of the App does not constitute blanket consent for every purpose.

Sharing of Information

We do not sell your personal information. Selected providers may receive information to carry out their functions, as may service providers acting on our behalf or public authorities where disclosure is legally required. The relevant purpose and applicable legal basis limit each disclosure.

International Data Transfers

Information may be processed in countries other than yours by us and the selected providers. For EEA/UK transfers requiring safeguards, those safeguards include applicable adequacy decisions or the European Commission’s Standard Contractual Clauses (SCCs), accompanied by the UK Addendum or another approved UK mechanism where required, and supplementary measures where appropriate. Details of the safeguards that apply are available upon request.

Data Retention

The periods below govern our retention of identifiable data under our control. An exception applies if a shorter period is requested and available, or if a longer period is legally required or necessary for a documented legal claim. You may email it@lemhlobalservis.click to request deletion of your personal information.

• Usage and analytics data: the retention period is up to 24 months following collection for data including screen views, session events and session duration.
• Technical, diagnostic and security logs: logs including IP addresses, operating-system information and crash reports are kept for up to 24 months following collection.
• User-submitted information: support correspondence and related contact information, among other information you submit, are kept during active App use and for up to 12 months after use ends or the support request is resolved.
• Consent and privacy-request records: retention extends up to 24 months following the relevant request or withdrawal, unless the law requires longer retention.
• Cookies and local app storage: retention continues until the stated expiry, removal through your controls or deletion of app data. Providers may follow their own retention periods, as explained in their linked notices. Following the applicable period, data is deleted or de-identified.

Stopping Data Collection

Uninstalling the App is a way you can stop its future collection of information. You can revoke optional permissions, turn off optional analytics where controls exist, reset or limit advertising identifiers, and clear cookies or app storage. Uninstallation does not itself delete information that we or providers already hold. Requests for deletion or assistance can be emailed to it@lemhlobalservis.click. Essential service records and records required by law may remain throughout the applicable retention period.

Security

Taking account of the information and associated risks, we apply reasonable technical and organizational safeguards, including restricted access and transfer protection where supported. Complete security is not possible with any storage or transmission method.

Security Incident Notifications

When a personal-data breach is likely to pose a risk for which applicable law requires notice, we notify the competent authority and affected people within the statutory deadlines that apply. We supply available information concerning the incident and protective steps. We deliver notification through available contact details or an appropriate notice in the App or to the public.

Children’s Privacy

Children under 13 years of age are not the audience to which the App is directed. Without any legally required parent or guardian consent, we do not knowingly collect personal information from children under 13. If you think a child under 13 has provided personal information, email it@lemhlobalservis.click so we can investigate and, as appropriate, delete it. Local law may impose higher age thresholds or parental-consent requirements.

Your Privacy Rights

You may, depending on applicable law, seek access, correction, deletion, portability or restriction, object to processing and withdraw consent. To exercise these rights, contact it@lemhlobalservis.click. We may verify the request and respond within the legal period applicable to it. A complaint may also be made to your competent data-protection authority.

California Privacy Rights (CCPA/CPRA)

We do not sell personal information in exchange for monetary or other valuable consideration. Where the CCPA/CPRA applies, eligible California residents may seek details of the categories and specific pieces of personal information collected, its sources, purposes and disclosures. They may also seek deletion or correction and exercise applicable rights to opt out of sale or sharing and limit use of sensitive personal information. Exercising these rights carries a right to non-discrimination. Your right to opt out of sale or sharing ("Do Not Sell or Share My Personal Information") can be exercised through available privacy/ad controls or by submitting a request to it@lemhlobalservis.click, including through an authorized agent. We carry out verification as required and answer within applicable deadlines. Application of this section remains subject to the law’s coverage and exceptions and the App’s actual data practices.

Changes to This Policy

When changes occur to the App, selected services or applicable requirements, we may revise this policy. The published version is identified by its Effective Date. Where required, an appropriate notice in the App or to the public communicates material changes, and we request renewed consent when necessary.

Contact Us

Contact LEMHLOBAL SERVIS by emailing it@lemhlobalservis.click with questions about privacy, support needs, requests for rights or deletion, or concerns involving Ember Arena Odyssey.